Help & support
How can we help?
Answers to common questions, and a real person when you need one.
Contact us
Email us any time. We aim to reply within 24 hours. For a payment, include your booking or payment reference.
Booking a game
How do I book a spot?
Open a game, press Book and pay with Paystack. Your spot is confirmed as soon as the payment goes through, and you get a booking reference to show the host.
Some games say "Request to join". What does that mean?
The host approves players for these games. You pay when you request; if the host declines, your money is refunded automatically.
I paid but I don't see my booking.
Payments are confirmed with Paystack in the background, usually within a minute. Pull to refresh in the app or reload the page. If it still is not there after 10 minutes, email us with your payment reference and we will sort it out.
The game filled up while I was paying.
If the last spot went to someone else before your payment arrived, we refund you in full automatically.
Payments and refunds
Are there booking fees?
No. You pay the price shown on the game.
How do I cancel and get a refund?
Open the game and press Cancel my booking. If it is more than 2 hours before kick-off, a refund request goes to our team and you are notified when it is paid. Less than 2 hours before, no refund is due. See the refund policy.
What if the host cancels?
Every player is refunded in full automatically. You get a notification and an email.
How long do refunds take?
Card refunds are started immediately and usually reach you in 3–10 working days, depending on your bank. Refunds paid to your PlayAbuja wallet are instant.
Wallet and payouts
What is my wallet?
Some refunds and all host earnings are paid into your PlayAbuja wallet. You can withdraw the balance to any Nigerian bank account.
When can hosts withdraw earnings?
Earnings for a game become available once the game is completed. Before that they show as pending.
My withdrawal failed.
If the bank rejects a transfer, the money goes back into your wallet automatically and you can try again. Check the account number and bank first.
Your account
How do I change my email or name?
Go to Profile. Email changes are confirmed with a code sent to the new address.
How do I delete my account?
In the app: Profile → Delete account. On the website: Profile → Delete my account. You can also follow the steps at playabuja.com/account/delete. Cancel upcoming bookings and withdraw any wallet balance first.
How do I stop notifications?
Turn them off in your phone settings, or in Profile on the website.
Safety and reporting
How do I report a player, host, venue or review?
Email support@playabuja.com with the game name and what happened. We aim to review every report within 24 hours and can remove content, ban accounts and refund players.
Are venues checked?
Venues marked Verified have been reviewed by our team.