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Refund Policy

Clear guidelines for refunds and cancellations

Last updated: January 2025

Policy Overview

Understanding your rights and our processes

When you get your money back

3 key points

How long it takes

3 key points

Not refundable

1 key point

Fees

1 key point

When you get your money back

Important details and conditions

You cancel

  • More than 2 hours before the game starts: full refund of what you paid
  • Less than 2 hours before the game starts: no refund
  • No-show: no refund

The host or PlayAbuja cancels

  • Full refund for every player, started automatically
  • You get a notification and an email when it is on its way

We couldn't confirm your spot

  • If the game filled up or closed while you were paying, or the host declined your request, we refund you in full automatically
  • If you were charged twice for the same game, the extra payment is refunded automatically

How long it takes

Important details and conditions

Automatic refunds

  • Sent to Paystack straight away

Refunds you request

  • Reviewed by our team within 1–2 working days

Reaching your account

  • Card refunds usually appear within 5–10 working days, depending on your bank
  • You can track every refund under Dashboard → Refunds

Not refundable

Important details and conditions

Situations

  • Cancelling less than 2 hours before the start
  • Not turning up
  • Weather, unless the host cancels the game
  • Changing your mind after the game starts

Fees

Important details and conditions

What you pay

  • You only ever pay the price shown on the game — there are no booking fees on top
  • Refunds are always for the full amount you paid
  • PlayAbuja's service fee is taken from the host's earnings, never added to your price

Requesting a Refund

Go to your Dashboard, find the game under "My Games", and select "Leave Game." If you paid to join, this automatically submits a refund request for our team to review — you don't need to email us for standard cancellations. You'll see the status update on your dashboard once it's reviewed.

Need Help with a Refund?

For disputes or issues not covered above

  • 📧 Email: support@playabuja.com
  • 📞 Phone: +234 XXX XXX XXXX
  • ⏰ Response time: Within 24 hours

What to Include

  • Game reference number
  • Reason for refund request
  • Supporting evidence if applicable
  • Your contact information

Policy Updates

This refund policy is subject to change. We will notify all users of any material changes via email. Continued use of the platform after changes constitutes acceptance of the modified policy.