Play Abuja

Refund Policy

Clear guidelines for refunds and cancellations

Last updated: January 2025

Policy Overview

Understanding your rights and our processes

Refund Eligibility

2 key points

Processing Times

4 key points

Non-Refundable

1 key point

Platform Fee

1 key point

Refund Eligibility

Important details and conditions

Player Cancellations

  • More than 2 hours before game start: Full refund (100%)
  • Less than 2 hours before game start: No refund
  • No-show: No refund

Host Cancellations

  • Full automatic refund for all participants
  • Processed within 5-7 business days
  • Returned to original payment method

Processing Times

Important details and conditions

Instant Refunds

  • Cancellations more than 2 hours before game start

24-48 Hours

  • Host-initiated cancellations

2-3 Business Days

  • Manual refund request review

5-7 Business Days

  • Payment provider processing time

Non-Refundable

Important details and conditions

Situations

  • Late cancellations (less than 2 hours)
  • No-shows or failure to check in
  • Personal schedule changes
  • Weather conditions (unless host cancels)
  • Change of mind after game starts

Platform Fee

Important details and conditions

Refund Handling

  • Full refunds: Entire amount (including platform fee) refunded
  • Partial refunds: Platform fee refunded proportionally
  • 15% platform fee applies to all bookings

Requesting a Refund

Go to your Dashboard, find the game under "My Games", and select "Leave Game." If you paid to join, this automatically submits a refund request for our team to review — you don't need to email us for standard cancellations. You'll see the status update on your dashboard once it's reviewed.

Need Help with a Refund?

For disputes or issues not covered above

  • 📧 Email: refunds@playabuja.com
  • 📞 Phone: +234 XXX XXX XXXX
  • ⏰ Response time: Within 24 hours

What to Include

  • Game reference number
  • Reason for refund request
  • Supporting evidence if applicable
  • Your contact information

Policy Updates

This refund policy is subject to change. We will notify all users of any material changes via email. Continued use of the platform after changes constitutes acceptance of the modified policy.