1. Introduction
Play Abuja ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.
2. Information We Collect
2.1 Information You Provide
- Account Information: Phone number, name, email address
- Profile Information: Bio, sports preferences, avatar
- Host Information: KYC documents, bank details, business information
- Payment Information: Processed securely by Paystack (we never store full card details)
- Communications: Messages, reviews, ratings, and support requests
2.2 Automatically Collected Information
- Usage Data: Pages viewed, features used, time spent
- Device Information: IP address, browser type, device type
- Location Data: GPS coordinates (with permission) for venue discovery
- Cookies: Session cookies, preference cookies, analytics cookies
3. How We Use Your Information
We use your information to:
- Provide and maintain the Platform
- Process bookings and payments
- Send transaction confirmations and reminders
- Verify host identities (KYC)
- Improve our services and user experience
- Prevent fraud and ensure security
- Comply with legal obligations
- Send marketing communications (with your consent)
- Provide customer support
4. Legal Basis for Processing (NDPR)
Under Nigerian Data Protection Regulation (NDPR), we process your data based on:
- Consent: You have given clear consent for specific purposes
- Contract: Processing is necessary to fulfill our contract with you
- Legal Obligation: Processing is required by Nigerian law
- Legitimate Interests: Processing is in our legitimate business interests
5. How We Share Your Information
5.1 With Other Users
- Your name and profile are visible to other players in your games
- Hosts can see participant lists and contact information
- Reviews and ratings are publicly visible
5.2 With Service Providers
- Paystack: Payment processing
- Termii: SMS and OTP delivery
- AWS: File storage and hosting
- Google Maps: Location services
- Sentry: Error tracking and monitoring
5.3 For Legal Reasons
We may disclose your information if required by law or to:
- Comply with legal processes or government requests
- Enforce our Terms of Service
- Protect our rights, property, or safety
- Prevent fraud or security issues
6. Data Security
We implement appropriate technical and organizational measures to protect your data:
- Encryption of data in transit (HTTPS/TLS)
- Encryption of sensitive data at rest
- Regular security audits and testing
- Access controls and authentication
- Employee training on data protection
- Incident response procedures
7. Your Rights (NDPR)
Under NDPR, you have the right to:
- Access: Request copies of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data
- Restriction: Limit how we use your data
- Portability: Receive your data in a structured format
- Object: Object to certain types of processing
- Withdraw Consent: Withdraw consent at any time
8. Data Retention
We retain your data for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes and enforce agreements
After account deletion, we may retain certain information for legal, tax, or regulatory requirements (typically 7 years for financial records).
9. International Transfers
Your data may be transferred to and processed in countries outside Nigeria, including the United States and European Union, where our service providers are located. We ensure appropriate safeguards are in place for such transfers.
10. Children's Privacy
Our Platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Cookies and Tracking
We use cookies and similar technologies for:
- Authentication and security
- Preferences and settings
- Analytics and performance monitoring
- Advertising and marketing
You can control cookies through your browser settings. However, disabling cookies may affect Platform functionality.
12. Third-Party Links
Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Platform. Continued use after changes constitutes acceptance.
14. Contact Us
For questions about this Privacy Policy or to exercise your rights, contact:
- Data Protection Officer:
- Email: privacy@playabuja.com
- Phone: +234 XXX XXX XXXX
- Address: Abuja, Nigeria
15. Complaints
If you believe we have not handled your data properly, you have the right to lodge a complaint with the Nigeria Data Protection Bureau (NDPB):
- Website: ndpb.gov.ng
- Email: info@ndpb.gov.ng
